SUMMARY

DOWNLOAD/INSTALLATION ISSUES

CANNOT DOWNLOAD THE SURGE 2 FROM STEAM

  1. Run Steam and click Steam (upper left) > Settings > Downloads.
  2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
  3. Steam will restart automatically.

NOTE: This process will not affect your currently installed games, but you will need to log into Steam afterwards.

THE PRE-ORDER DLC IS MISSING

  1. Run Steam and click Steam (upper left) > Settings > Downloads.
  2. Click on the CLEAR DOWNLOAD CACHE button and click OK.
  3. Steam will restart automatically.
  4. Right click on The Surge 2 > Properties.
  5. Click the LOCAL FILES tab and click on the VERIFY INTEGRITY OF GAME FILES button.

CHOOSING THE GAME LANGUAGE

At the first game startup, the default language is the one selected under the LANGUAGE tab from Steam:
From LIBRARY, right click on The Surge 2 > Properties > LANGUAGE.

KNOWN ISSUES

NVIDIA VISUAL CORRUPTION

Random visual corruption on NVIDIA display devices may occur.
Please update your driver with the 436.39 beta version from https://developer.nvidia.com/vulkan-driver
You may notice lower performance. So please change your video settings.

NOTE: NVIDIA is aware of and working on the issue.

WORKAROUND:
If a visual corruption happens, save your progression at a medbay, get back to the main menu and reload your save.

PERFORMANCE ISSUES

Make sure you fulfill the minimum or recommended requirements.
Make sure your GPU is compatible with Vulkan.

Third-party applications running in the background (CCleaner Smart Cleaning, Overwolf, f.lux, etc.) can interfere with The Surge 2.
Please disable temporarily these applications and search which application is interfering with the game.

  1. Right click on the Windows Start button > Task Manager.
  2. Click on the Startup tab (click on More details to display the tabs).

Do not forget to restart the computer.

WORKAROUND #1:

  1. Run The Surge 2.
  2. Navigate to OPTIONS > VIDEO > DISPLAY.
  3. Check that VSync is set to OFF.
  4. Set Frame Rate Limit (FPS) to 60.
  5. Select BACK.

WORKAROUND #2:

  1. Run The Surge 2.
  2. Navigate to OPTIONS > VIDEO > GRAPHICS.
  3. Set Resolution Scale to 100% max.
  4. Select BACK.

WORKAROUND #3:

  1. Run The Surge 2.
  2. Navigate to OPTIONS > VIDEO > GRAPHICS.
  3. Set Dynamic Resolution Mode to MODERATE or AGGRESSIVE following what you want to achieve.
  4. Select BACK.

KEYBOARD WITH ONBOARD MEMORY

A gaming keyboard with onboard memory can interfere with The Surge 2 creating movement controls issues.
Please check the keyboard settings or reset the keyboard to factory default settings.

TEARING ISSUES

  1. Run The Surge 2.
  2. Navigate to OPTIONS > VIDEO > DISPLAY.
  3. Check that VSync is set to ON.
  4. Set Frame Rate Limit (FPS) to 60.
  5. Select BACK.

CLOSED BETA SAVE

Closed Beta save are not compatible with the game.
You can delete them directly from CONTINUE GAME or NEW GAME.

CRASH AFTER GIVING THE REWARD TO HAWKE IN SEASIDE COURT

Listening to the audiolog after giving the reward to Hawke in Seaside Court will make the game crash.
WORKAROUND:
Do not listen to the audiolog.

THE SURGE 2 NOT LAUNCHING

VULKAN COMPATIBILITY

The Surge 2 is using the Vulkan API.
Please find here a list of compatible hardware:
https://en.wikipedia.org/wiki/Vulkan_(API)#Compatibility

UPDATE THE DISPLAY DRIVER

At the first startup, The Surge 2 will check for your drivers and see if they are less than three months old.

AMD DISPLAY DEVICE
Please install the Adrenalin 2019 Edition 19.9.2 or higher:
http://support.amd.com/en-us/download

NVIDIA DISPLAY DEVICE
Please install the 436.30 Game Ready Drivers or higher:
http://www.nvidia.com/Download/index.aspx?lang=en-us

CHECK THAT THE SURGE 2 IS CORRECTLY INSTALLED

  1. Run Steam and click LIBRARY.
  2. Right click on The Surge 2 > Properties.
  3. Click the LOCAL FILES tab and click on the VERIFY INTEGRITY OF GAME FILES button.

REPAIR MICROSOFT DIRECTX

Please repair Microsoft DirectX with DirectX End-User Runtimes application:

  1. Navigate to Steam > steamapps > common > Steamworks Shared > _CommonRedist > DirectX > Jun2010.
  2. Run the DXSETUP.exe application.

If Microsoft DirectX is corrupted and cannot be repaired with DirectX End-User Runtimes application:

Please use the System File Checker tool to repair missing or corrupted system files:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

INSTALL OR REPAIR MICROSOFT VISUAL C++ 2017 REDISTRIBUTABLE

  1. Navigate to Steam > steamapps > common > Steamworks Shared > _CommonRedist > vcredist > 2017.
  2. Run the vc_redist.x64.exe application and click the Install or Repair button.
  3. Run the vc_redist.x86.exe application and click the Install or Repair button.

CHECK THAT WINDOWS 10 IS UP TO DATE

  1. Right click on the Windows Start button > Settings.
  2. Click on Update & Security.
  3. Click on the Check for updates button from Windows Update.

UPDATE THE AUDIO DRIVER

  1. Right click on the Windows Start button > Device Manager.
  2. Open Sound, video and game controllers.
  3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.

RUN THE SURGE 2 IN ADMINISTRATOR MODE AT STARTUP

  1. Run Steam and click LIBRARY.
  2. Right click on The Surge 2 > Properties.
  3. Click the LOCAL FILES tab and click on the BROWSE LOCAL FILES button.
  4. Open the BIN folder.
  5. Right click on TheSurge2.exe application > Properties.
  6. Click the Compatibility tab.
  7. Check Run this program as an administrator and click OK.

LAPTOP WITH TWO DISPLAY DEVICES (INTEL + AMD)

Your laptop computer has two display devices (INTEL and AMD).
The INTEL display device could be the primary display device.

A. Update the INTEL display driver:
https://downloadcenter.intel.com/product/80939/Graphics-Drivers

B. Assign The Surge 2 (The Surge 2.exe application) to the AMD display device by following this procedure:
https://www.amd.com/en/support/kb/faq/dh-017

Navigate to Steam > steamapps > common > The Surge 2 > bin and select TheSurge2.exe application.

LAPTOP WITH TWO DISPLAY DEVICES (INTEL + NVIDIA)

Your laptop computer has two display devices (INTEL and NVIDIA).
The INTEL display device could be the primary display device.

A. Update the INTEL display driver:
https://downloadcenter.intel.com/product/80939/Graphics-Drivers

B. Assign The Surge 2 (TheSurge2.exe application) to the NVIDIA display device:

  1. Right click on the background of the Windows Desktop and click NVIDIA Control Panel.
  2. Click on Manage 3D settings under 3D Settings from Select a Task....
  3. Click on the Program Settings tab under I would like to use the following 3D settings:.
  4. Click on the Add button under 1. Select a program to customize:.
  5. Navigate to Steam > steamapps > common > The Surge 2 > bin.
  6. Select TheSurge2.exe application and click on the Open button.
  7. Select High-performance NVIDIA processor under 2. Select the preferred graphics processor for this program:.
  8. Click on the Apply button (bottom right) then close the NVIDIA Control Panel.

RENAME THE AMDVLK64.DLL FILE

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Navigate to Local Disk (C:) > Windows > System32.
  3. Rename the amdvlk64.dll file to amdvlk64bkp.dll

THE SURGE 2 USED TO WORK BEFORE

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Navigate to Documents > The Surge 2.
  3. Delete the settings.ini file.
  4. Run Steam and click LIBRARY.
  5. Right click on The Surge 2 > Properties.
  6. Click on the UPDATES tab.
  7. Uncheck Enable Steam Cloud synchronization for The Surge 2.
  8. Click on the LOCAL FILES tab then on the BROWSE LOCAL FILES button.
  9. Delete the settings.ini file.
  10. Navigate to media-next > renderer_git > media > pipeline_caches.
  11. Delete all .pcache files.
  12. Close Properties then run and quit The Surge 2.
  13. Enable Steam Cloud synchronization for The Surge 2.
  14. Run The Surge 2.

THE SURGE 2 CRASHING AT STARTUP

CHECK THAT THE SURGE 2 IS CORRECTLY INSTALLED

  1. Run Steam and click LIBRARY.
  2. Right click on The Surge 2 > Properties.
  3. Click the LOCAL FILES tab and click on the VERIFY INTEGRITY OF GAME FILES button.

WINDOWS 7

Please install Platform Update for Windows 7 64-bit:

  1. Click https://www.microsoft.com/en-us/download/details.aspx?id=36805
  2. Download and open the Windows6.1-KB2670838-x64.msu file.

SYSTEM FILE CHECKER TOOL

Use the System File Checker tool to repair missing or corrupted system files:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

WINDOWS 10 INSIDER PREVIEW BUILD

The Surge 2 may not be fully compatible with the latest Windows 10 Insider Preview Build version.
Please note that the Windows 10 Insider Builds can be buggy and include unfinished features.

Please opt-out of the Windows Insider Program:

  1. Right click on the Windows Start button > Settings.
  2. Click on Update & Security.
  3. Click on Windows Insider Program.
  4. Click on the Stop Insider Preview builds button.

ERROR 0XC0000005

A. Please update the driver of the display device:

AMD DISPLAY DEVICE
Please install the Adrenalin 2019 Edition 19.9.2 or higher:
http://support.amd.com/en-us/download

NVIDIA DISPLAY DEVICE
Please install the 436.30 Game Ready Drivers or higher:
http://www.nvidia.com/Download/index.aspx?lang=en-us

B. Install or repair Microsoft Visual C++ 2017 Redistributable:

  1. Navigate to Steam > steamapps > common > Steamworks Shared > _CommonRedist > vcredist > 2017.
  2. Run the vc_redist.x64.exe application and click the Install or Repair button.
  3. Run the vc_redist.x86.exe application and click the Install or Repair button.

C. Check the integrity of the game files:

  1. Run Steam and click LIBRARY.
  2. Right click on The Surge 2 > Properties.
  3. Click the LOCAL FILES tab and click on the VERIFY INTEGRITY OF GAME FILES button.

ERROR 0XC00007B

Please repair Microsoft DirectX with DirectX End-User Runtimes application:

  1. Navigate to Steam > steamapps > common > Steamworks Shared > _CommonRedist > DirectX > Jun2010.
  2. Run the DXSETUP.exe application.

If Microsoft DirectX is corrupted and cannot be repaired with DirectX End-User Runtimes application:

Please use the System File Checker tool to repair missing or corrupted system files:
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

APPLICATION LOAD ERROR 3:0000065432

THERE ARE TWO SOLUTIONS FOR THIS ISSUE:

A. Run The Surge 2 is administrator mode:

  1. Run Steam and click LIBRARY.
  2. Right click on The Surge 2 > Properties.
  3. Click the LOCAL FILES tab and click on the BROWSE LOCAL FILES button.
  4. Right click on TheSurge2.exe application > Properties.
  5. Click the Compatibility tab.
  6. Check Run this program as an administrator and click OK.

B. Exclude the TheSurge2.exe application from the antivirus (F-Secure, Kaspersky, etc.).
To find the TheSurge2.exe application, please navigate to Steam > steamapps > common > The Surge 2 > bin.

BLACK SCREEN

  1. Run Steam and click LIBRARY.
  2. Right click on The Surge 2 > Properties.
  3. Click the LOCAL FILES tab and click on the BROWSE LOCAL FILES button.
  4. Right click on TheSurge2.exe application > Properties.
  5. Click the Compatibility tab.
  6. Check Disable fullscreen optimizations and click OK.

CONFLICT WITH MSI AFTERBURNER

  1. Open RivaTuner Statistics Server (RTSS).
  2. Click Add button (bottom left).
  3. Navigate to Steam > steamapps > common > The Surge 2 > bin.
  4. Add TheSurge2.exe application under Application profile properties.
  5. Set Application detection level to None for the game application.
  6. Close RivaTuner Statistics Server.

CLOSING BACKGROUND APPLICATIONS

Third-party applications running in the background (CCleaner Smart Cleaning, Overwolf, f.lux, etc.) can interfere with The Surge 2.
Please disable temporarily these applications and search which application is interfering with the game.

  1. Right click on the Windows Start button > Task Manager.
  2. Click on the Startup tab (click on More details to display the tabs).

Do not forget to restart the computer.

GAME CONTROLLER ISSUES

GAME CONTROLLER NOT DETECTED

REGISTERING THE GAME CONTROLLER TO THE STEAM ACCOUNT:

  1. Run Steam.
  2. Click on Steam (upper left) > Settings > Controller.
  3. Click on the GENERAL CONTROLLER SETTINGS button.
  4. Click on the game controller under Detected Controllers.
  5. Click on the REGISTER button (upper right).
  6. Click on the Register to this account button.
  7. Click Submit.

The game controller is now registered to the Steam account.
Run The Surge 2.

IF THE GAME CONTROLLER IS STILL NOT DECTECTED:

Please unplug all USB devices except the keyboard, the mouse and the game controller.
Restart the computer and run The Surge 2.

WRONG CONTROLLER BUTTONS

This issue is related to Steam's Big Picture mode:

  1. Run The Surge 2.
  2. Navigate to OPTIONS > CONTROLS > PAD.
  3. Select XBOX, PS4 or STEAM from Controller Imagery.
  4. Select BACK.

GAME NOT SAVING

  1. Right click on the Windows Start button > Settings.
  2. Navigate to Update & Security > Windows Security.
  3. Click on Virus & threat protection.
  4. Click on Manage settings under Virus & threat protection settings.
  5. Click on Add or remove exclusions under Exclusions.
  6. Click on Add an exclusion > File.
  7. Navigate to Steam > steamapps > common > The Surge 2 > bin.
  8. Select TheSurge2.exe application and click on the Open button.
  9. Close Windows Security and run The Surge 2.

If Windows Security is not the default antivirus, please exclude the TheSurge2.exe application from your antivirus.
To find the The Surge 2.exe application, please navigate to Steam > steamapps > common > The Surge 2 > bin.

AUDIO ISSUES

UPDATE THE AUDIO DRIVER

  1. Right click on the Windows Start button > Device Manager.
  2. Open Sound, video and game controllers.
  3. Right click on the default audio device (e.g., Realtek High Definition Audio) > Update driver.

NO VOICES OR VOLUME ISSUE DURING DIALOGUES

A. Some audio issues have appeared on various games since the Windows Update KB4515384 (September 10) for Windows 10 1903:

  1. Right click on Speakers icon from ther task bar (bottom right) > Open Sound settings > Sound Control Panel.
  2. Right click on Speakers (default device) under the Playback tab > Properties.
  3. Click on the Enhancements tab.
  4. Check all enhancements from the list (all enhancements must be enabled) and click Apply (bottom right).
  5. Uncheck all enhancements (all enhancements must be disabled) and click Apply.
  6. Click OK.
  7. Run The Surge 2.

If there are still audio issues:

  1. Right click on Speakers icon from ther task bar (bottom right) > Open Sound settings > Sound Control Panel.
  2. Right click on Speakers (default device) under the Playback tab > Properties.
  3. Click on the Advanced tab.
  4. Set Default Format to 16 bit, 44100 Hz (CD Quality) and click Apply.
  5. Click OK.
  6. Run The Surge 2.

Otherwise, please uninstall the Windows Update KB4515384 until the issue is resolved by Microsoft:

  1. Right click on the Windows Start button > Settings.
  2. Navigate to Update & Security > Windows Update > View update history > Uninstall updates.

B. Please check that The Surge 2 is correctly installed:

  1. Run Steam and click LIBRARY.
  2. Right click on The Surge 2 > Properties.
  3. Click the LOCAL FILES tab and click on the VERIFY INTEGRITY OF GAME FILES button.

C. Please turn off 7.1 virtual surround sound:

  1. Right click on the Speaker icon from the task bar.
  2. Click on Open Sound Settings.
  3. Click Device properties for the output device.
  4. Click on the Spatial sound tab.
  5. Select Off under Spatial sound format.
  6. Uncheck Turn on 7.1 virtual surround sound and click OK.

D. The Surge 2 may not be fully 5.1 and 7.1 Surround compatible. Please set your sound device in Stereo mode.

E. If Nahimic application ( www.nahimic.com/gamers) is installed, please uninstall it.

SAVE GAMES FILE LOCATION

STEAM VERSION:

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Navigate to Steam > userdata > Steam User ID > 644830 > remote.

ORIGIN VERSION:

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Navigate to Documents > The Surge 2 > save.

THE SURGE 2 STILL NOT LAUNCHING

Please submit a ticket to our Technical Support for investigation:

A. Generate a System Information report:

  1. Right click on the Windows Start button > Run.
  2. Type: MSINFO32
  3. Click OK.
  4. Click on System Summary (upper left).
  5. Click on File > Export.
  6. Click on Desktop (left column).
  7. Choose a file name and click on the Save button.
  8. Close System Information.
  9. Right click on the System Information report file located on the Desktop > Send To > Compressed (zipped) folder.

B. Send the System Information report (compressed ZIP file) in attachment with a description of the problem to support@focus-home.com

PERFORMANCE ISSUES OR CRASHING WHILE PLAYING

Please submit a ticket to our Technical Support for investigation:

A. Enable the Game Logs (Fledge.log, fledge_foundation.log and FledgeRenderer.log files):

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Navigate to Documents > The Surge 2.
  3. Right click on the settings.ini file > Edit.
  4. Add the following lines:

logging_enabled = true
crashdump_level = Large

  1. Run The Surge 2 and reproduce the issue.

The game logs are stored in Documents > The Surge 2 > logs.

B. Generate a System Information report:

  1. Right click on the Windows Start button > Run.
  2. Type: MSINFO32
  3. Click OK.
  4. Click on System Summary (upper left).
  5. Click on File > Export.
  6. Click on Desktop (left column).
  7. Choose a file name and click on the Save button.
  8. Close System Information.
  9. Right click on the System Information report file located on the Desktop > Send To > Compressed (zipped) folder.

C. Send the System Information report (compressed ZIP file) and the three game logs in attachment with a description of the problem to support@focus-home.com

NOTE: You can also upload the files on a free file transfer service like WeTransfer https://wetransfer.com

REPORT A BUG IN GAME

Please report any bugs to The Surge 2 Quality Assurance team:

A. Enable the Game Logs (Fledge.log, fledge_foundation.log and FledgeRenderer.log files):

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Navigate to Documents > The Surge 2.
  3. Right click on the settings.ini file > Edit.
  4. Add the following lines:

logging_enabled = true
crashdump_level = Large

  1. Run The Surge 2 and reproduce the bug.

The game logs are stored in Documents > The Surge 2 > logs.

B. Please provide your save game (autosavex.sav file):

  1. Open Windows Explorer or File Explorer from the taskbar.
  2. Navigate to Steam > userdata > Steam User ID > 644830 > remote.

C. Send the three game logs and the save game file in attachment with a description of the bug to support@focus-home.com

NOTE: You can also upload the files on a free file transfer service like WeTransfer https://wetransfer.com